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Libraries have been relying on Meebo, an open source web-based instant messaging service to provide virtual reference services. Earlier this month Google announced that it has acquired Meebo and the service will be shutting down on July 11, 2012.
Many libraries are testing several systems as an alternative tool to keep providing virtual reference services. Take a look at the article on Meebo Alternatives by Emily Hurst at the following link:
http://nnlm.gov/scr/blog/2012/06/13/meebo-alternatives/
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